GENERAL TERMS AND CONDITIONS
For online reservations for hotel services in the Umani Hotel & Beach on the hotel website https://hotelumani.bg/
1.1 Eleya Trade Ltd. with UIC 202722430 is a registered trade company with address 159 Alexander Stamboliyski Blvd, Sofia 1000, Bulgaria, managing company and owner of Umani Hotel & Beach, herein called the HOTEL. Contact details for questions regarding the online reservations:
- Tel. +359 888100164
- e-mail: firstname.lastname@example.org
1.2 A Customer is any person or entity, using the HOTEL’s services, including its website for creating an online reservations via https://hotelumani.bg/.
1.3 These General terms and conditions govern the contract between the HOTEL and Customer booking through hotel’s website https://hotelumani.bg/, herein called ‘website’.
1.4 Umani Hotel & Beach provides on its website https://hotelumani.bg/ an online booking engine through which the HOTEL sells rooms and suites for accommodation.
1.5 The published information about the available rooms and suites on the website is the offer of the HOTEL and agreeing to the booking terms and conditions means acceptance of the offer.
1.6 By checking the box for accepting the Terms & Conditions, the Customer fully accepts and undertakes to comply with the BOOKING AND PAYMENT TERMS AND CONDITIONS.
1.7 The Confirmation Letter which is sent after the reservation completion is the contract between the HOTEL and the Customer.
2.1. By placing a booking with us (Umani Hotel & Beach, called the Hotel herein) you (the lead guest) and your booking party (guests) agree to the our Terms & Conditions and Hotel Rules. During your stay you agree to abide by the subsequent rules. If you have any questions about booking with us, please contact us before making a booking. To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Only the lead guest and the named booking party, when registered, may use the accommodation facilities of the property, any non-registered visitors are only allowed access to the rooms and suites at our express permission.
2.2. Rooms and Suites reservations process: via the “Book Now” tabс and buttons on the web page of the HOTEL you will be directed to the online booking form where you need to fill in the following data: period, number of overnights, number of rooms, number of adults, number of children and their age (0-11 years). After all data has been filled in, all possible booking options will be displayed – room types, types of offers and their respective prices. After selecting an offer, you need to enter your personal data for your booking to be completed: name, surname, e-mail address, phone number, country. If the credit card payment method is selected, you will need to enter credit card number, credit card expiration date, name as spelled on the credit card, as well as Card Security Code (CVV2 / CVC). Please check your booking details displayed in the field on the right, read the terms and, if you are willing to make your booking in compliance with the details and conditions specified in the offer, please check “By selecting to complete this booking, I acknowledge that I have read and accept the Rules & Restrictions, Terms and Conditions and Privacy Terms” and press “Complete reservation”. Your booking is now effective and you will receive a confirmation at the e-mail address you entered for contact. To confirm the reservation, the Customer must pay the due amounts as specified in the reservation’s conditions.
3. PRICES AND PAYMENT
3.1. The HOTEL shall provide for the services as requested and paid for by the customer’s online reservation in accordance with the provided in the reservation form data: guest name, period, number of overnights, number of adults and children up to 11 years of age, regular and extra beds, services included in the price, accommodation price per night. Guests aged 12 plus shall be charged the same price as adults. The data in the fields “Special Requests” and “Additional Comments” in the reservation form are not binding for the HOTEL as well any special requirements of the customer filled in these fields, and they shall be satisfied depending on availability.
3.2. The prices on the Internet page of the HOTEL are displayed in the currency selected by the customer and shall be charged at their Bulgarian currency (BGN) equivalent at the rate of Unicredit Bulbank for the day with included 9% VAT, tourist tax and hotel insurance. The total amount due by the customer for the reservation shall be calculated automatically depending on the number of days, the number of adults and children (according to their age) and the valid price offer applicable for the respective period. Bookings made and paid via the online reservation portal are secured by the respective down payment according to the offer. Please be advised that the reservations shall not be guaranteed if no down payment was made in compliance with the terms under the offer and the guests shall not be accommodated accordingly. A booking can be confirmed only after receipt of the deposit, and in case it is not prepaid within the specified terms, the reservation is non-guaranteed and can be cancelled by the HOTEL at any time and without prior notice. The HOTEL reserves the right to change the prices and the special deals on its Internet page without prior notice. New prices shall not apply to reservation which have already been made, confirmed and paid and the due amount shall not be changed regardless of the new price offers.
3.3. The payment shall be made electronically via debit or credit card through a virtual POS terminal, via bank transfer, or via PayPal – whichever option(s) is/are available to you at time of booking. When a credit card method of payment is available, the accepted cards are V PAY, Visa Electron, Mastercard, Maestro and Diners Club International. This method of payment allows you to select all the details of your reservation and to control the payment process in the online reservation portal on the Internet page of the HOTEL. After you have selected all details for your reservation, and have chosen Card payment, you can enter your card details in the fields provided. The payment interface is supported by HotelRunner, Inc., and guarantees full protection of the customer’s data entered there. On this interface the customer needs to enter the information of his card – name as spelled on the card, type of card, number, expiration date and CVV2/СVС2 code. The HOTEL will charge your card for 100% of the amount, specified in the reservation details at time of booking. For cards requesting additional 3-D authentication registered in the authentication systems Verified by VISA or MasterCard SecureCode, we may not be able to charge your card – in this case we may ask you for an alternative method of payment.
3.4. If no other conditions are specified in your offer or reservation, the following general Deposit and Payment policies apply:
Deposit / Payment policy for all reservations, including when a booking does not have an explicit payment policy: 100% to be paid at time of booking.
Should you have difficulties during the reservation or payment via the online reservation portal of the HOTEL please contact our team at +359888100164 or address your questions to e-mail: email@example.com.
4. CANCELLING AND CHANGING RESERVATIONS
4.1. For changing, cancelling, no-show or early departure of an already paid online reservation Eleya Trade Ltd. shall retain the respective penalty amount stipulated under the conditions of the offer. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within.
4.2. For force majeure circumstances which require a cancellation or change of the reservation the submission of evidences and papers will be required. In any such case the HOTEL reserves their right to use their own discretion as to the refund of the amounts paid. The refund of the paid amounts shall be made by Eleya Trade Ltd. via a transaction to the card used for the payment for the reservation. Refund shall be done in a 30-days period as from the date of the cancellation.
4.3. If no other conditions are specified in your offer or reservation, the following general Changes and Cancellations policies apply:
Cancellation and No-Show policy of non-refundable rates, last minute bookings made 6 or less days prior to arrival, or when a booking does not have an explicit cancellation and no-show policy: changes or cancellations after payment: 100% cancellation fee (no refunds of prepaid deposits). No refunds for no shows (non-arrival) or early checkouts.
Cancellation and no-show policy of Flexible rates: Free cancellation up to 7 days prior to arrival – any prepaid deposits for the booking will be refunded. Changes or cancellations 6 days or less prior to arrival: 100% cancellation fee. No refunds for no shows (non-arrival) or early checkouts.
4.4. Refunds: deposits are only refundable under the conditions set-out in the policies of the offer or rate. If no such policy is set for your offer, the deposit is non-refundable.
4.5. Our Right To Cancellation
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect without compensation, refund or reimbursement if guests are not honoring our Terms & Conditions and/or Hotel Rules, or causing a disturbance / nuisance to other guests, neighbors or the owners.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES:
5.1. The HOTEL shall provide for services paid by the Customer as per the standard for “four stars” category.
5.2. The HOTEL has the right to refuse an accepted reservation without any liability whatsoever if the Customer fails to pay the full amount in the agreed deadlines.
5.3. The Customer shall:
5.3.1. pay in the agreed deadlines the price of the reservation made by him/her;
5.3.2. observe Bulgarian laws in force and the Hotel Internal Rules and Regulations.
6. LIABILITIES OF THE PARTIES:
6.1. The HOTEL shall not be held liable before the Customer for any force majeure circumstances such as: diseases, epidemics, natural disasters, strikes, military actions in the R.Bulgaria as well as abroad which threaten the security of people and restrict their free movement, government acts, outage of water, power or other external supplies upon which the Hotel has no control whatsoever as well as for any other unforeseen or irresistible event of extraordinary nature which has arisen after the reservation was made and which cannot be avoided by the Hotel and their contractors acting in good will.
6.2. The HOTEL shall be held responsible only for events which have occurred on its territory and shall not be held liable before the Customer for any food or beverages consumed by the Customer outside the areas reserved by the Hotel or for any actions outside the Hotel if they are different from the commonly accepted on the territory of the Hotel.
6.3. The HOTEL shall not be held liable with regard to any claims which have not been reported by the Customer during the stay in the HOTEL and have not been confirmed by the medical team which services the HOTEL or which have not been proven without any doubt to be relating directly to any faulty action or inaction of any HOTEL’s staff.
6.4. The HOTEL may seek liability from the Customer for any event which may prejudice the personal dignity of any HOTEL staff and/or the HOTEL’s reputation or property.
6.5. The HOTEL shall not be held responsible and shall not be liable for any compensation or damages in the event that the Customer has been refused services or has been forcibly removed from the HOTEL due to inappropriate behavior and/or non-observance of the Hotel Internal Rules&Regulations. In any such case a protocol shall be made and signed by witnessing staff members or other tourists.
6.6. The HOTEL shall not be held liable for services which have been selected, organized and paid individually by the Customer during their stay in the HOTEL.
6.7. The HOTEL shall not be held liable for damages or harm caused to the Customer during their stay by third persons’ unlawful behavior including theft of Customer’s personal property or baggage. In any such case the HOTEL shall assist the Customer in dealing with the formalities relating to the reporting and filing of the event provided that no prejudice is done to the regular tourist holidays of the other hotel guests.
6.8. The HOTEL shall not be held liable and shall not compensate the Customer in the event the Customer has decided not to use any services or for any reasons whatsoever has deviated, has not showed up or was late and for this reason has missed to received a service.
6.9. The “free parking” option shall be available until all parking spaces are occupied.
7. LITIGATIONS AND CLAIMS:
7.1. All controversies relating to the provision of services arising from the reservation shall be settled by mutual understanding by the parties. Should the parties fail to reach agreement the controversy shall be brought before the competent Bulgarian court.
7.2. Should a Customer have claims during their stay relating to the non-performance or inaccurate performance of the provided standard services and this has been established as a fact the Customer shall submit their claims before the Hotel without delay and in writing and shall require a document to certify that the claim has been filed so that steps are taken without delay for the satisfaction of all parties concerned.
8. PERSONAL DATA
8.1. Eleya Trade Ltd. is a personal data administrator as per the provisions of the Law for Protection of Personal Data. When you provide us with your personal data this is made in compliance with the provisions of the Tourism Act and the relating legal acts. Your personal data shall be used only for purposes stipulated in those acts. You have the right to access your personal data at the company’s address: 159 Alexander Stamboliyski Str., Sofia 1000, Bulgaria, for contact: Reservation department, firstname.lastname@example.org.
8.3. You accept that any entries you make to an on-site or online guest book, reviews or comments area, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the GDPR may be removed and destroyed.
9. HOTEL RULES
For the safety and convenience of our guests, the following rules and policies apply at Umani Hotel & Beach. If you have any questions or comments about these rules, please contact us at +359888100164 or email@example.com before making a reservation.
9.1. Check-in & Check-out: All guests must be registered and it is necessary to present an ID card, passport or temporary residence card at check-in.
- Check-in is after 14:00.
- Check-out is by 12:00 noon on day of departure.
Early check-in or Late check–out is possible in case of availability and after confirmation by the hotel, and is at an additional charge according to the price list. Please inform the Reservation team if you wish to check in before 14:00. and the Reception if you want to reserve your room after 12:00 noon.
Umani Club members: our loyal customers may enjoy the option for a free of charge early check-in after 10:00 and free of charge late check-out until 18:00 (confirmation by the hotel required).
9.2. Smoking: as per the Bulgarian laws, smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not allowed at any indoor places of the hotel, including the guest rooms, hallways, restaurants and bars, or any other public indoor area. Smoking is only allowed in designated areas.
9.3. Pets: we do not accept pets throughout the accommodation and public areas of the HOTEL.
9.4. Parking: we provide a free of charge for hotel guests on-site parking spaces, with limited capacity. Guests accept that they park their vehicles at their own risk.
9.5. Beach Towels, Sunbeds & Umbrellas: we provide the use of beach towels for the duration of your stay free of charge against a deposit. The towels are suitable both for the outdoor pool and the beach. You can request an exchange at your discretion. Please, ask at Reception. Sunbeds and umbrellas are free of charge for hotel guests both at the outdoor pool and at the Umani Beach (one beach umbrella per room and one sunbed per person).
9.6. Safe Deposit Boxes are provided free of charge in all rooms and suites. Please use the safe deposit boxes to store all valuables and important personal belongings. The HOTEL is not responsible for any loss, damage or theft of cash, jewelry or other valuables left in guest rooms (outside the safe deposit box) or public areas.
9.7. Housekeeping and “Do Not Disturb” Policy: for the safety and privacy of our staff and guests, no occupied rooms will be serviced while guests are presented, unless specifically requested by the guest(s). Please inform the Reception Desk if you would like to schedule the service at a particular time and we will do our best to adhere to your desired time. All rooms are equipped with “Do Not Disturb” signs. When the “Do Not Disturb” sign is placed on the door handle and visible to us, the staff members will be alerted not to knock or enter the room for any reason, and your room will not be serviced.
9.8. Wi-Fi Fair & Appropriate Usage Policy: we provide free of charge Wi-Fi in the rooms and public areas of the HOTEL. Guests accept to use this access to the Internet fairly and appropriately. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
9.9. Payment of additional services, used during your stay: if you would like to be able to post charges to your room for services used in the hotel during your stay, a credit/debit card will be requested upon check-in, as a guarantee for services used in the hotel. Deposit amount – BGN 50.00 per room, per day. The payment of additional services is due upon check-out or upon request by the Reception during your stay and can be made in cash or by credit/debit card accepted by the hotel (VISA, MasterCard, Maestro).
9.10. Safety, Prohibitions and Security:
- Surveillance: Public areas are under video surveillance for the safety of our guests.
- It is strictly forbidden to carry flammable items, explosives, weapons, toxics, drugs, durians, and pets or solicit prostitutes in the HOTEL.
- Gambling or other acts that are contrary to good morals or that cause an annoyance are not welcome.
- We follow a No-Party policy in our guest rooms and suites and unacceptable levels of noise or inappropriate behavior are not allowed in the HOTEL. Not abiding to this policy may result in the termination of the guests’ stay without any compensation or refund for the remainder of the stay.
9.11. Accessibility: the HOTEL is equipped with 3 elevators (2 within the hotel and 1 servicing the outdoor parking area). Please note, that the HOTEL area is with a significant displacement, and not suitable for physically challenged persons. The rooms, restaurant, lobby area and Reception, and the parking facilities are accessible via elevator. The outdoor pool is accessible via the elevator, and passage is through the underground parking exit with displacement and a few stairs (no ramp). One hotel room is accessible.
Please note that the beach is not accessible by wheelchairs – the access is via a 250-meter trail with 50-meter staircase, with no ramp for wheelchairs and strollers.
9.12. Damages & Lost Property: we reserve the right to charge the lead guest for any damages caused during your stay by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost access cards will incur a replacement charge per card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via reputable delivery service at the cost of the guest.
10. CORONAVIRUS GUIDANCE & RESTRICTIONS
We observe all regulations in regards to the Coronavirus pandemic. As these rules may change often, please abide all instructions, given by hotel staff while in the HOTEL. It is the responsibility of each guest to acquire up to date information from the respective authorities on the requirements to travel to and stay in Bulgaria.
The HOTEL reserves the right to unilaterally change the present General terms, Payment and Cancellation terms, Hotel Rules, the structure and the content of their website and to terminate the access to it at any time without any obligation to give prior notice to the Customer.